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Warranty Liabilities

The Döcke trademark belongs to D.Ö.CKE Systemlosungen Gmbh, Berlin, Germany. All Döcke products are licensed and controlled by this company on the basis of a license agreement. The 50 year siding and gutters warranty time guaranteed by the producer is confirmed by branded warranty certificate for Döcke production.

General rules of Döcke products transportation and storage

Döcke products are to be transported in curtain-sided lorry not less than 4m long.
Storage is executed only in the branded producer's package.
Storage is executed only under conditions preventing from the adverse effects of moisture and direct sunlight.
Storage is allowed only in covered spaces equipped with ventilation system(temperature from -35 ° C to + 50 ° C) and 50-60% relative humidity.
If the produc is stored for an extended period of time (more than 10 days) pallets or racks are to be used with the storage boxes height not exceeding 1.5 m.

It is strictly forbidden to store Döcke products:

  • without the producer’s package;
  • under the direct sunlight;
  • near the heating devices (at a distance less than 1m).

Before the expiration of the warranty the buyer is obliged to hold the following documents:

  • documents of payment (cheques, invoices, etc.);
  • contract for installation work;
  • package label indicating the production date;
  • fully filled warranty certificate with the purchase date and the stamp of the trading organization.

Computer label

High quality vinyl siding panels produced on modern plants are marked with a computer label on the reverse side of the panel. As a rule, on such label you can find information about the manufacturer, production date and time, batch number and sometimes the name of the collection and color. If such label is absent, the siding is most likely to be released on unsophisticated equipment.

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